To make a long story short, we didn't get our van until 6:30 am - a two hour wait with a small child in the cold. I spoke to him, he called the dispatcher, and he told me our van was on its way. About then the guy who stands on the center divider and calls for shuttles came to work (at was about 5 am at that point). I called for our van at 4:32 am and was told to go to the center divider and the van would be there in 10 minutes. The trip to LAX was fine, but on our return flight we got in at 4 am Sunday (on schedule). I will never use Prime Time shuttle again! There were five of us going to LAX from Simi and I booked a private van (their regular shuttle vehicle but it doesn't pick up anyone else). May I please suggest Super Shuttle for the Orange County/LAX market. They'd been very late to get me several years ago, the first time I utilized their services, but I tried them a second time. Oh, and the operator hung up on me when I called to find out 'why' they were so late! It is all my fault, actually. We paid a fortune for another flight to join our cruise at the next port in Europe. We missed our connection in NY for Europe. for LAX, confirmed." We missed our flight at LAX. Primetime's dispatcher said, "Yes, we will pick you up at 7:35 a.m. They said, "You didn't answer your phone." Astonishing! Certainly, I didn't answer my phone in the middle of the night, it was the "middle of the night!" Before going to bed, I'd called them to verify our pickup once again. They said they'd called us during the night to cancel our reservations because they had no other passenger pickups in our area. PrimeTime failed to arrive at our home in Orange Co., CA to shuttle us to LAX. I am not sure whether it is arrogance or ignorance that guides their modus operandi but they should wind up their business and get jobs as the late night shift at Dennys or Ihop.įalse PrimeTime Shuttle STINKS never picked up at my home! UNRELIABLE They are not serious about mission accomplishment. I called customer service to find out where my driver was and she was upset that I was irate so she simply hung up on me and refused to take any further calls from me! These people deserve to go out of business and starve. He actually thought he was going to get a gratuity! Ebola would have been too good for him. He took every wrong turn at the airport further compounding his tardiness. when I pointed out to the driver that he was twenty minutes late, he nodded his head and laughed and said there was a "misunderstanding" but never once did he offer an apology. 20 minutes late to pick me up on one of the most busy flying days of the year. Please do yourselves a favor - DO NOT USE THEM!!!!! they are completely unreliable. I tried to get a refund or discount of some sort and they said it wasn't their "policy".ĭo yourself a favor and DO NOT USE this sorry excuse for a "shuttle service" But yet there was a man who was walking aimlessly and they asked him where he was going (I forget where) and he handed them some cash and they ushered him right in. And I kid you not, about 8 or 9 EMPTY PRIME TIME SHUTTLE BUSES passed us by even after their shuttle attendant told them we needed a ride to Sun Valley, they just gave us looks like " no way" and kept on cruising.with their empty shuttles. Maybe 30 minutes later? No - not even then. Do you think there was a shuttle waiting for us when we got back? No, of course not. It made us an hour late, but we made sure to call PRIME TIME SHUTTLE to give them the update well in advance. Moving on.when we came back to LAX after our trip, the flight was late due to technical difficulties. Do you think he bothered to see if it was too much? NOPE! Then we stop to pick up some other guy along the way and while we are waiting in the van - the PRIME TIME SHUTTLE DRIVER makes a phone call to place bets! Yes, the dude is sitting right there with us behind him placing bets on sports teams. Bozo driver has both windows all the way down and it's coming right in our face. I thought it was kind of weird but then said "whatever". Do you think the guy even said "hello"? NOPE! The driver just got out grabbed our bags and literally DID NOT SAY A WORD TO US. Me and my husband were flying out of LAX and PRIME SHUTTLE picked us up at our house. I'm not usually big on service, meaning: I'm easy to please - not too picky.
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